Outage of Support Live-Chat and Help Center

Incident Report for raidboxes®

Resolved

According to Intercom, this incident has been resolved.

Posted Oct 12, 2023 - 18:41 CEST

Monitoring

A fix has been implemented by Intercom. The results are still being monitored.

Posted Oct 12, 2023 - 17:54 CEST

Identified

Our Live-Chat and Help Center, managed by third-party service, are partly unavailable. We are waiting for the provider to resolve the issue.

Posted Oct 12, 2023 - 16:36 CEST

This incident affected: Operational Systems (Live Chat, Help Center).